The first step is to contact us by telephone, by email, or by using the reservation form. All information is available on our Contact page.
A 10% deposit is required to confirm the reservation. This may be paid by credit card, direct deposit/bank transfer, or by using the Mercado Pago service.
The reservation fee is non-refundable. If no vehicle from the chosen category is available, one from a higher category may be substituted.
To rent a vehicle you must carry a valid passport, be between 25 and 70 years of age, and hold an internationally recognized credit card (Visa, Mastercard, American Express, Cabal). A pre-authorization will be processed according to the reserved category. You must also carry a valid driver’s license from your home country or an international driver’s license.
All drivers must carry a valid driver’s license. The rented vehicle may only be driven by the person named in the rental contract, or by the driver(s) authorized therein, or by written authorization by Alerces Rent a Car & Bikes. Unauthorized drivers will void your insurance coverage.
We require an international credit card with a minimum limit that covers the franchise for partial damages.
Final rental costs will be processed in Argentine pesos, including taxes and insurance.
Payment may be made with a credit or debit card: Visa, Mastercard, American Express, Diners Club, Tarjeta Naranja or with Mercado Pago. Cash payments may be made with Argentine pesos, Euros or American dollars. Rates are subject to change without notice except for confirmed reservations.
The minimum rental period is 24 hours.
One rental day is calculated starting from 9:30AM until the same time on the following day. Reservations will be held for up to one hour past the scheduled pick-up time. If the vehicle is not picked up after one hour, the reservation will be subject to available vehicles and the reservation deposit will not be refunded.
Late returns are subject to a one-hour additional charge. Returns more than 3 hours late will be assessed an additional charge equivalent to one full rental day.
You must contact us a minimum of 24 hours prior to the end of the contract to extend it, upon which we will send you a written authorization. We reserve the right to extend a rental if there is already an advance reservation for that vehicle.
Insurance covers civil liability and our franchise on behalf of the client, for partial damages and for rollover accidents. You may add coverage to reduce the franchise’s partial damage coverage, to add windshield coverage, and for door lock insurance.
Fuel is not included in your rental. Vehicles are rented with a full tank and must be returned with a full tank.
A fuel surcharge of twice the value of the empty portion will be assessed; this covers the replacement as well as the time required to refuel. We recommend always returning your rental with a full tank.
No, this is not required; we do not charge extra for vehicle washing. Vehicles are delivered clean and disinfected according to current hygiene standards. If the vehicle is returned with upholstery stains that cannot be removed with standard methods, an additional cleaning charge will be assessed.
Smoking in vehicles is prohibited, and transporting animals is not permitted.
Yes, you can pick up the vehicle in Esquel and return it in another city such as Bariloche, Trevelin, El Bolson, San Martin de los Andes, etc.; additional costs will be determined by Alerces Rent a Car & Bikes. You may also choose to pick up the vehicle in another city and return it in Esquel; costs will be determined accordingly.
Our offices are closed Sundays and holidays; however we will deliver vehicles with prior reservations.
We will exchange the vehicle for any damage or fault not caused by the renter. However if the cause of the damage or fault is negligence or accident, the situation will be evaluated on a case-by-case basis and Alerces Rent a Car & Bikes will reserve the right to replace the vehicle.
You will be responsible for the costs of damages, repairs or loss up to the franchise limit which varies according to the category of the rented vehicle.
In the event of fire, theft/robbery or collision, you must file a police report within 24 hours of the event and notify us.
All violation tickets and fines are the responsibility of the renter.
Only certain vehicle categories are permitted to cross, and only in certain locations. If you let us know which places you would like to travel to, we will advise whether it is feasible and what border crossing costs to expect.
We require an identity document to be left in our possession until the bicycle is returned.
We have mountain bikes ideal for a variety of routes and terrain, from cities to off-road and mountain climbing.
Models are Zenith Riva or similar, featuring lightweight aluminum frames, integrated steering, Shimano 24-speed system, disc brakes, lock-out front suspension and reinforced rims.
We include a helmet, a chain and safety lock, and a puncture repair kit that includes a spare tube, tools and an inflator.
Certainly! We can provide usage instructions and technical tips, and will recommend the best routes for your level of fitness and experience.